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PROFESSIONAL EXEC HOUSEKEEPER FOR HOME IN PALO ALTO - FULL TIME W/ BENEFITS

per Annum
Oct 4th 2016 | California, United States, North America.
Job Contact : Samantha Lloyd-Gordon (samantha@quintessentiallypeople.com)
Job Reference : QP0001MT

LEAD/EXECUTIVE HOUSEKEEPER
Full-Time M-F 8:30am-5:00pm
Live Out Palo Alto Area
Excellent Comp and Benefits

SUMMARY:
Private Estate family is looking for an experienced, exceptional service minded high energy Executive Housekeeper that is professional, proactive, hands on and able to manage additional housekeepers. The ideal candidate will be a collaborator and can take direction and action from the Estate Manager and/or Principals with a “can do” attitude and consistently maintain the highest level of standards of service and overall efficiency of the residence. Must be able to follow and adhere to policies and procedures.

CORE VALUES:
Ø Highly ethical and discrete
Ø Positive attitude and ability to maintain the highest level of service standards
Ø Enjoys and takes pride in being a career, professional housekeeper
Ø Must possess a “hands-on management style – ability to work with a team mentality, keep good morale & maintain good working relationship with all staff, vendors, and principals
Ø Integrity, reliability, adaptability
Ø Keen eye and high level of attention to detail
Ø Excellent time management, planning and organizing skills
Ø Excellent follow through and effective communication skills
Ø Forward thinker with the ability to look ahead and anticipate needs, takes initiative
Ø Proactive and creative problem solver – must maintain a “sense of urgency” and be able to anticipate needs before they arise;
Ø Able to remain calm and measured under pressure and during dynamic times

SKILLS:
§ Extensive experience cleaning luxury homes
§ Can show flexibility and go the extra mile when needed to get the job done
§ Has deeper knowledge and experience in the care of fine finishing’s, special surfaces and how to work around high-end artwork and antiques
§ Understands clearly which products work and ones that are not appropriate
§ Can independently make recommendations based on research and due diligence for the best products and understands the application of those products, can train other staff
§ Can communicate with vendors and oversee organizational and deep cleaning projects
§ Must have experience with steaming, ironing and caring of luxury fine linens and delicate fabrics
§ Able to respond to requests in a timely fashion and follow through until its conclusion
§ Can graciously accept and apply learning feedback
§ Physical stamina and mobility including ability to reach, kneel, squat, crouch, bend and crawl
§ Ability to lift, push and pull required load (usually about 30lbs)
§ Able to stand for long periods of time
§ Able to work in both large and confined spaces
§ Able to track tasks using Google Sheets, Docs and Apps
TASKS:
§ Coordination and oversight of housekeeping staff & schedules, works closely with Estate Manager
§ Updates and manages any housekeeping related fixes/small repairs using Google Sheets
§ Creating daily, weekly, and monthly housekeeping side-work checklists and confirming by personally inspecting that each task is being completed
§ Actively observes and reports timely anything requiring attention
§ Seeks to find solutions on own first by taking inventory of current supplies that may work
§ Researches and recommends best options for cleaning and minor repairs and seeks approval before taking action
§ Ensuring all cleaning equipment & housekeeping tools are maintained and in good working order and are being properly cared for
§ Update, track and schedule maintenance for any cleaning related services or equipment when needed
§ Ensures all housekeeping products are consistently up to par; savvy and cost conscious: ordering bulk when possible
§ Inspection of all linens and towels regularly making note and reporting when items need to be replaced or are damaged
§ Ensuring all housekeeping storage areas are clean and organized and shelves are clearly labeled
§ Inspecting cleanliness of residences from top to bottom, basement to roof; inspecting all residence’s furniture, carpets, upholstery, floors, blinds, windows, curtains etc. and reporting any damage or concerns/issues to the Estate Manger
§ Checking consistency of all rooms and ensuring all items are in appropriate place and standards are met
§ Cleans furniture and fixtures as directed while using only approved products
§ Organize personal items and closets as directed
§ Perform and manage laundry needs
§ Change and make bedding, adhere to schedule
§ Gathers and empties trash bins daily
§ Dusting furniture, walls, machinery and equipment
§ Carries linens, towels, bathroom items and cleaning supplies from room to room
§ Maintains professional appearance and uniform standards
§ Maintain all assigned areas in a clean and sanitary condition
§ Wash, dust, polish, vacuum and sweep assigned areas
§ Clean sinks, tubs, showers and toilets according to prescribed sanitary standards
§ Polish fittings and fixtures, clean mirrors and windows
§ Sort and wash laundry using machines or by hand as required
§ Iron, fold and distribute clean laundry
§ Empty and clean trash cans
§ Listen well, takes notes and respond timely to requests

REQUIREMENTS:
§ Must be Fluent in English with exceptional communication skills, both written and verbal
§ Spanish speaking a plus!
§ 7 – 10+ years of related professional experience working in a high level private home in a similar role or capacity
§ Excellent references required from both current and previous employers
§ Solid working knowledge of Mac/PC operating systems and smart home systems
§ Valid Driver’s License; confident and responsible driver
§ Pass background check
§ Legally able to work in the United States

Please get in touch with Samantha Lloyd-Gordon for more information.